Using these redacted misroute records and our departments, propose the shortest clear phone menu separating new inquiries, existing clients and professional callers. Include no-input, wrong-input, unanswered and after-hours fallbacks. Produce a test matrix. Do not infer whether someone is a client from their story or deploy the flow.

INPUTS
misroutes.csv: call_id, selected_route, staff_corrected_destination, disposition_code
destinations.csv: destination_id, caller_category, business_hours_route, after_hours_route; menu-policy.txt: languages, accessibility needs, human escape, no-input, invalid-input and unanswered handling

OUTPUT
routing-matrix.csv: menu_option, caller_category, destination_id, business_hours_route, after_hours_route, fallback; route-tests.csv: test_id, caller_input, time_context, expected_destination, expected_fallback; menu-draft.txt: short approved-for-review script

Use only these synthetic or firm-approved inputs and preserve source row/page IDs. Keep missing or conflicting evidence unresolved. Return a draft for the named reviewer. Do not send messages, connect accounts, change records or permissions, move money, or make legal decisions. Keep source files unchanged. List missing prerequisites before continuing.
