SYNTHETIC POLICY, not authorization for real contacts.
As of: 2026-10-15T10:00:00Z. B1/B2/B3 all have the fixture email permission in contact-rules.csv. Real use requires booking-specific permission evidence.
T1: This is a reminder of your scheduled appointment. Please contact the office if you need to change it.
T2: Please contact the office if you would like help rescheduling your appointment.
Reminder timing: 24 hours before; allowed sending hours 09:00-17:00 UTC.
Cancellation suppresses all pending reminders. Rebooking: only a staff-confirmed no-show, one invitation maximum, after human approval and latest-state recheck. No appointment details in subject or general channels.